...and IT processes to do the things right".
Every one knows that an IT manager's job is "to do the thing right and do the right thing" . (En français : "faire les choses bien et faire les bonnes choses", que l'on pourrait également traduire sans effets de manches par "faire ce qu'il faut et bien le faire" !).
But few people know that the original phrase is “Efficiency is doing things right; effectiveness is doing the right things”, that one should pay tribute for the quote to Peter Drucker (1909-2005), and that there is a foundation to build on Peter Drucker's legacy, The Drucker Institute.
For IT managers,
- "do the things right" means deliver to the business quality systems, on time and on budget
-" do the right thing" means to partner with the business in view to innovate.
PS :
For French reading visitors, an article has just been published "Redonner du sens aux processus SI avec un régime numérique" [Ang : Find your way in the IT RACI complex with an IT Regime] accessible though the repository of articles on IT Regime Management and directly on ITRManager magazine.
To get this article translated in English and have it exclusively published on your website, your sponsorship is welcome. Please contact the author.
Another piece of thought here on why relationships should come before processes in the digital economy.
mercredi 10 août 2011
"IT processes to do things right...
...and IT relationships to do the right things".
In French : "des processus SI pour faire bien les choses, des relations SI pour faire les bonnes choses".
Every one knows that an IT manager's job is "to do the thing right and do the right thing" .
But maybe fewers know the original quote is “Efficiency is doing things right; effectiveness is doing the right things” and to whom on should pay tribute : Peter Drucker (1909-2005).
For IT managers,
- "do the things right" means deliver to the business quality systems, on time and on budget
- "do the right thing" means to partner with the business in order to help them innovate.
This simple but stunning piece of thought is now enforced in IT management best pratices : relationship is handled at the same level as process.
As a matter of fact, the just published best practice ITIL 2011 Edition is featuring in the "ITIL Service Strategy" book two new processes : Business Relationship Management, Demand Management and in the "ITIL Service Design" book "Design Coordination" [1].
For French reading visitors, around 20 articles focusing on business-IT relationships have been published since April 2010 in various French professional magazines.
We are looking for sponsors to have them translated in English. You are welcome to write to the author.
[1] "ITIL 2011 Summary of Updates" Crown Copyright
In French : "des processus SI pour faire bien les choses, des relations SI pour faire les bonnes choses".
Every one knows that an IT manager's job is "to do the thing right and do the right thing" .
But maybe fewers know the original quote is “Efficiency is doing things right; effectiveness is doing the right things” and to whom on should pay tribute : Peter Drucker (1909-2005).
For IT managers,
- "do the things right" means deliver to the business quality systems, on time and on budget
- "do the right thing" means to partner with the business in order to help them innovate.
This simple but stunning piece of thought is now enforced in IT management best pratices : relationship is handled at the same level as process.
As a matter of fact, the just published best practice ITIL 2011 Edition is featuring in the "ITIL Service Strategy" book two new processes : Business Relationship Management, Demand Management and in the "ITIL Service Design" book "Design Coordination" [1].
For French reading visitors, around 20 articles focusing on business-IT relationships have been published since April 2010 in various French professional magazines.
We are looking for sponsors to have them translated in English. You are welcome to write to the author.
[1] "ITIL 2011 Summary of Updates" Crown Copyright
lundi 8 août 2011
July 2009 : creation of an institute to address "business relationship management"
July 29. 2011 : ITIL 2011 Edition is available as planned [1]
Congratulations for its sharesholders to be "On Time
We believe that the reputed IT governance framework should change the way IT is governed. As a matter of fact, three new processes have been created in the framework : "Business Relationship Management", "Dermand Management", "Design Coordination" [2].
For the digital enterprise, IT governance should be relationship oriented whereas traditional IT governance has been process oriented.
We anticipated this change two years ago by launching NGEN ITG project and creating the Archilogy Institute with extreme limited means.
Underneath is a duplication of the genuine blog www.archilogie.net announcing on July 2009 The Archilogy Institute creation and migrated into this blog as of today.
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The knowledge community is open and creative.
In a nutshell, The Archilogy Institute operates as a pervasive organism composed of " creative knowledge cells " nurtured by individuals or organizations and irrigated by "streams of knowledge " whereas :
a "creative knowledge cell" is defined as an information unit compliant with five criteria :
ISD ambitions to mobilize collaboration from academics, enterprises and citizens through various means: workshops, open conferences and events, call for academic driven research projects, call for enterprises sponsorships and contributing projects, call for public comments through open moderated blogs, alliances,... As a result, two workshops and an international conference were held in 2009.
From these three events , we came back with some feelings which have inspired The Archilogy Institute seeding :
The cell is associated to a comment on the moderated forum of ISD (Information Systems Dynamics), which is an international research programme on IT usage dynamics launched by CIGREF, a forty years old association of leading European companies from the IT demand side.
(Notes)
[1] Archilogie is an old French word from the XV century, composed by the Greek words archein (pouvoir/power, you may think of mon-archy) and logos (discours/discourse). It could be translated by "discours du pouvoir" (discourse on power), that is governance .
To invoke governance, cratology (Fr: cratologie) could have been used as well (for cratos, you may think of "démo-cratie", Ang: democracy) but cratology might have summoned French philosopher Michel Foucault's work, a little bit far from information technology governance (IT governance), the first discipline addressed by The Archilogy Institute.
[2]"Share, Remix, Reuse -Legally" is the motto of Creative Commons, " a nonprofit organization dedicated to making it easier for people to share and build upon the work of others, consistent with the rules of copyright. Creative Commons provides free licenses and other legal tools to mark creative work with the freedom the creator wants it to carry, so others can share, remix, use commercially, or any combination thereof ".
"The Archilogy Institute, an open creative knowledge community addressing governance" by Tru Dô-Khac, Paris, France est mis à disposition selon les termes de la licence Creative Commons Paternité 2.0 France. "Share, Remix, Reuse, -Legally" is the motto of Creative Commons, a non profit organisation. The phrase has been remixed through Creative Commons Attribution 3.0 license.
Tru Dô-Khac is chairman of X-Intellectual-Property, a professional group established within Ecole Polytechnique ParisTech alumni association.
Tru Dô-Khac's profile may be found at linkedin.
Congratulations for its sharesholders to be "On Time
We believe that the reputed IT governance framework should change the way IT is governed. As a matter of fact, three new processes have been created in the framework : "Business Relationship Management", "Dermand Management", "Design Coordination" [2].
For the digital enterprise, IT governance should be relationship oriented whereas traditional IT governance has been process oriented.
We anticipated this change two years ago by launching NGEN ITG project and creating the Archilogy Institute with extreme limited means.
Underneath is a duplication of the genuine blog www.archilogie.net announcing on July 2009 The Archilogy Institute creation and migrated into this blog as of today.
[1] “ITIL Update : Frequently Asked Questions October 2009”, STO, 2009
[2] "ITIL 2011 Summary of Updates" Crown Copyright
The Archilogy Institute, an open creative knowledge community addressing governance
An open creative knowledge community
The Archilogy Institute [1] is a knowledge community inspired by opensource, wikipedia and IT cloud visions. The knowledge addressed by the community is governance within enterprises and ecosystems .The knowledge community is open and creative.
- open because its members are not bound to a central legal entity through contractual agreements such as a subscription or a labor contract but form a community where members are bound together through one-to-many arrangements which allows "Sharing, Reusing and Remixing, - Legally " intellectual outputs;
- creative because the one-to-many arrangements which bind members of the knowledge community together are based on Creative Commons contracts which have been crafted to foster creativity and innovation.
In a nutshell, The Archilogy Institute operates as a pervasive organism composed of " creative knowledge cells " nurtured by individuals or organizations and irrigated by "streams of knowledge " whereas :
a "creative knowledge cell" is defined as an information unit compliant with five criteria :
- - the unit should carry some creative work;
- - the creative work of the unit should be endorsed by its creator;
- - the history of the unit should be traced;
- - the creative work of the unit should be anchored in previous creative works;
- - the creative work of the unit should be marked with the freedom the creator wants it to carry, so others can share, remix, use commercially, or any combination thereof; a "stream of knowledge " is a sequence of linked creative knowledge cells.
Addressing governance within the enterprises and the ecosystems
The Archilogy Institute addresses governance within the enterprises and the ecosystems. The Archilogy Institute members aim to understand, monitor and participate to the dynamics between the enterprise, the ecosystems, information technology usage and intellectual properties practices under the forces of innovation, production, distribution and usage.Inspired by CIGREF international research programme Information Systems Dynamics (ISD)
In 2008, CIGREF, a Paris based association of leading European companies, launched an international research programme to understand the dynamics of information systems usage within the enterprises and society. Called ISD (Information Systems Dynamics), the programme has adopted as motto " Understanding how the digital world transforms our lives and our businesses ".ISD ambitions to mobilize collaboration from academics, enterprises and citizens through various means: workshops, open conferences and events, call for academic driven research projects, call for enterprises sponsorships and contributing projects, call for public comments through open moderated blogs, alliances,... As a result, two workshops and an international conference were held in 2009.
From these three events , we came back with some feelings which have inspired The Archilogy Institute seeding :
- information technologies (IT), information systems (IS) and information should not be blurred but be addressed specifically;
- IT governance, IS governance and information governance are highly dependant on cultural and social factors;
- emerging intellectual properties management practices allowing "sharing, reusing, remixing, - legally" [2], seem to have been overlooked;
- foresearching on IT usage should request that traditional frontiers (enterprises /citizens, academics/practitioners, workers/non workers, juniors/seniors) be lowered as much as possible;
- to lower these frontiers, innovative intellectual property (IP) management might be a powerful enabler.
Inspired by exchanges within X-Intellectual-Property, a professional group of Ecole Polytechnique alumni association
X-Intellectual-Property is a professional group addressing IP matters within Ecole Polytechnique alumni association. Addressed topics are IP market places, innovation through renewed IP management practices, impact of IP usage on IT usage, valuation of intangibles...About this page
This page is a creative knowledge cell. The creative knowledge cell is a cell of The Archilogy Institute.The cell is associated to a comment on the moderated forum of ISD (Information Systems Dynamics), which is an international research programme on IT usage dynamics launched by CIGREF, a forty years old association of leading European companies from the IT demand side.
Firmly anchoring the cell to the ocean of knowledge
(Notes)
[1] Archilogie is an old French word from the XV century, composed by the Greek words archein (pouvoir/power, you may think of mon-archy) and logos (discours/discourse). It could be translated by "discours du pouvoir" (discourse on power), that is governance .
To invoke governance, cratology (Fr: cratologie) could have been used as well (for cratos, you may think of "démo-cratie", Ang: democracy) but cratology might have summoned French philosopher Michel Foucault's work, a little bit far from information technology governance (IT governance), the first discipline addressed by The Archilogy Institute.
[2]"Share, Remix, Reuse -Legally" is the motto of Creative Commons, " a nonprofit organization dedicated to making it easier for people to share and build upon the work of others, consistent with the rules of copyright. Creative Commons provides free licenses and other legal tools to mark creative work with the freedom the creator wants it to carry, so others can share, remix, use commercially, or any combination thereof ".
Tracing the creative knowledge cell life
- Published by Tru Dô-Khac, Paris, under Creative Commons Attribution France 2.0 ; July 2009.
- Updated on May 17. to become a seed cell of The Archilogy Institute.
- Updated on June 19. to pay tribute to CIGREF international research programme Information Systems Dynamics (ISD)
- Updated on August 27. to replace “note” by "Anchoring firmly into the ocean of knowledge"
- Content transferred from www.archilogie.net on october 14. 2010.
"Sharing, Reusing, Remixing, -Legally-", the creative knowledge cell content
"The Archilogy Institute, an open creative knowledge community addressing governance" by Tru Dô-Khac, Paris, France est mis à disposition selon les termes de la licence Creative Commons Paternité 2.0 France. "Share, Remix, Reuse, -Legally" is the motto of Creative Commons, a non profit organisation. The phrase has been remixed through Creative Commons Attribution 3.0 license.
Contacting the creative knowledge cell nurturer
The present knowledge cell is nurtured by Tru Dô-Khac , an independent consultant in IT and innovation governance.Sustaining this creative knowledge cell
To raise a family while sustaining various cells of The Archilogy Institute, Tru Dô-Khac delivers professionals services:- " IT Regime Management " (IT governance) professional services,
- Open Source governance professional services,
- business relationship reengineering professional services,
- business process transactioning professional services,
- IT center transformation professional services,
- R&D center transformation professional services,
- Journey Management professional services.
Tru Dô-Khac is chairman of X-Intellectual-Property, a professional group established within Ecole Polytechnique ParisTech alumni association.
Tru Dô-Khac's profile may be found at linkedin.
SOA governance regime
Announce, Paris, September 3. 2010 : a founding member of The Archilogy Institute community to speak at BPM-SOA 2010, an IDC conference taking place at Paris on September 21. 2010
BPM-SOA 2010 is the second edition of the yearly BPM-SOA conference produced by IDC France.
With the support of Club Urba-EA, a Paris based association addressing Enterprise Architecture and introduced by Didier Krainc, IDC France managing director, the 2010 edition should feature speakers from the client side, - CNAMTS, Arte France, Vallourec-, and from the supplier side, -IBM, EMC, Red Hat. Michel Raquin, Chairman of Clud des Pilotes des Processus, should lecture on the coupling between BPM and SOA.
Tru Dô-Khac, an independent IT and Innovation governance consultant and founding member of The Archilogy Institute, has been invited to lecture on " relationship based " IT governance and to introduce the concept of SOA governance regime [1]. By enabling joint innovation by client and supplier, this innovative approach should help users to fully yield BPM-SOA benefits.
[1] Not to be confused with SOA governance regimen [Fr : traitement] as defined by The Open Group.
Transferred from www.archilogie.net on August, 7. 2011
(Archive) Hints for a differentiated governance for Cloud Computing
Announce, Paris, October 4. 2010 : a founding member of The Archilogy Institute suggests on CIO-Online.com some hints to implement a differentiated governance for Cloud Computing
A relational approach of Cloud Computing can complement the classical technical (eg : SaaS, PaaS and IaaS) and organisational (eg : private, hybrid, public) approaches.In the article titled "Une gouvernance différenciée pour le Cloud Computing" ("a differentiated governance for Cloud Computing") and published on CIO-Online.com, Tru Dô-Khac, a founding member of The Achilogy Institute, gives some hints to implement a differentiated governance for Cloud Computing.
Differentiated governance can be an efficient approach to align information systems to the enterprise strategy [1]. " A differentiated governance for Cloud Computing " proposes a way to define various IT governance regimes that could be institualized to support a Cloud Computing strategy.
First, the author revisits "Service Level Agreement" (SLA) which labels for most IT industry authors the entire contract between a user and an IT services provider, and "Operation Level Agreement" (OLA) which often labels an SLA agreed between internal entities of an IT service provider. Then, he reinterprets SLA into "commitments of service quality" and OLA into "performance objectives set for engaged resources", which he has suggested in a book on corporate telecom outsourcing published in 2005 [2] : Cloud Computing governance patterns seems to be very closed to corporate telecom governance patterns.
Besides, while reducing the scope of SLA to quality issues and moving the OLA from the internal operations of a supplier to the interface between a client and a supplier, Tru Dô-Khac suggests to encapsulate arrangements governing a Cloud Computing agreement into a third type of agreement that he calls "Service Governance Arrangements" (SGA) [3].
As a result, Tru Dô-Khac proposes a set of three elementary relational elements (SLA, OLA and SGA) that helps to define various blueprints of Cloud Computing regimes .
[1] "Managing IT for scale, speed and innovation", Sam Marwaha and Paul Willmott, McKinsey on IT, Fall 2006, McKinsey and Company.
[2] " L'externalisation des télécoms d'entreprise " (Corporate telecoms outsourcing), Tru Dô-Khac, Hermes Lavoisier, May 2005.
[3] The notion of service governance arrangements is used in medical care.
"Hints to implement a differentiated governance for Cloud Computing " by Tru Dô-Khac est mis à disposition selon les termes de la licence Creative Commons Paternité - Partage des Conditions Initiales à l'Identique 2.0 France.
Transferred on August 7. 2011 from www.archilogie.net
lundi 1 août 2011
NGEN ITG, a foresearch project launched in 2009 to address relationship oriented IT governance
July 29. 2011 : ITIL 2011 Edition is available as planned.
Congratulations for its sharesholders to be "On Time".
We believe that the reputed IT governance framework should change the way IT is governed. As a matter of fact, three new processes have been created in the framework : "Business Relationship Management", "Dermand Management", "Design Coordination".
For the digital enterprise, IT governance should be relationship oriented whereas traditional IT governance has been process oriented.
We anticipated this change two years ago by launching on August 2009 NGEN ITG project and creating The Archilogy Institute with extreme limited means.
Underneath is duplicated the blog on www.ngen-itg.com and migrated into this blog as of today.
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NGEN ITG an original approach to address the next generation of IT governance practices
Today, innovative service oriented architectures (SOA)and software as a service (SaaS)offers are believed to bring to both multinational companies (MNC) and small medium enterprises (SME) an unprecedented agility.
The promise would be fully met if some new IT governance capabilities are put in place.
These capabilities should
These capabilities would characterize an approach of a entirely new kind that would merit the label "next generation" or NGEN.
NGEN ITG is an original framework to address eSourcing Governance requirements whereas eSourcing Governance designates the next generation of IT governance practices which would focus on relationships rather than on processes.
NGEN ITG is currently under development by a programme launched five years ago by Dô-Khac Decision SARL, an independent consultancy based in Paris.
As today, NGEN ITG meets two of the five requirements of the next generation IT governance:
- it delivers a unique IT governance perspective that allow merging together in-house IT governance practices and outsourced IT governance practices (Requirement 1),
- it delivers relationships patterns that would subsequently configure the IT processes and ensure their coherence (Requirement 5).
As for the lean light capability (Requirement 3), it is a little bit too early to assess how the business value is progressively delivered along a top down phased implementation of NGEN ITG. Nevertheless, some lean implementation at both large corporations and SMEs have delivered quick hit business results.
In addition, these early implementations have already produced some lessons learnt which have feed back into NGEN ITG and eSourcing Governance.
First edition published by Dô-Khac Decision, Paris, on August 10, 2009 on www.ngen-itg.com.
Updated Sept. 4, 2009 to set it under a Creative Commons license. Updated Nov. 15 to include The Archilogy Institute.
Udpated on May 18, 2010 to quote the SOA Governance Framework published by the Opengroup.
NGEN ITG by Tru Dô-Khac, Paris, France est mis à disposition selon les termes de la licence Creative Commons Paternité-Pas d'Utilisation Commerciale-Pas de Modification 2.0 France.
Page transferred on August 1. 2011 from www.ngen-itg.com
Congratulations for its sharesholders to be "On Time".
We believe that the reputed IT governance framework should change the way IT is governed. As a matter of fact, three new processes have been created in the framework : "Business Relationship Management", "Dermand Management", "Design Coordination".
For the digital enterprise, IT governance should be relationship oriented whereas traditional IT governance has been process oriented.
We anticipated this change two years ago by launching on August 2009 NGEN ITG project and creating The Archilogy Institute with extreme limited means.
Underneath is duplicated the blog on www.ngen-itg.com and migrated into this blog as of today.
------------------------------------------------------------------------------------------------------------
NGEN ITG an original approach to address the next generation of IT governance practices
Today, innovative service oriented architectures (SOA)and software as a service (SaaS)offers are believed to bring to both multinational companies (MNC) and small medium enterprises (SME) an unprecedented agility.
The promise would be fully met if some new IT governance capabilities are put in place.
These capabilities should
- Requirement 1. Bridge together the various in-house IT governance approaches and outsourced IT governance approaches,
- Requirement 2. Be supported by dedicated training tools and operation support systems,
- Requirement 3. Allow upfront light/lean, top down staged implementation that would deliver quick hit business results and added business value at each implementation stage,
- Requirement 4. Be open and creative ,
- Requirement 5. Put on the same level relationships and processes.
These capabilities would characterize an approach of a entirely new kind that would merit the label "next generation" or NGEN.
NGEN ITG is an original framework to address eSourcing Governance requirements whereas eSourcing Governance designates the next generation of IT governance practices which would focus on relationships rather than on processes.
NGEN ITG is currently under development by a programme launched five years ago by Dô-Khac Decision SARL, an independent consultancy based in Paris.
As today, NGEN ITG meets two of the five requirements of the next generation IT governance:
- it delivers a unique IT governance perspective that allow merging together in-house IT governance practices and outsourced IT governance practices (Requirement 1),
- it delivers relationships patterns that would subsequently configure the IT processes and ensure their coherence (Requirement 5).
As for the lean light capability (Requirement 3), it is a little bit too early to assess how the business value is progressively delivered along a top down phased implementation of NGEN ITG. Nevertheless, some lean implementation at both large corporations and SMEs have delivered quick hit business results.
In addition, these early implementations have already produced some lessons learnt which have feed back into NGEN ITG and eSourcing Governance.
- A unique governance perspective has called for a unique perspective for the various practices to organize business : business process outsourcing (BPO), business process re-engineering (BPR), business process insourcing, business process offshoring, etc. seems to proceed from a unique vision that NGEN ITG called "business process transactioning".
- For IT matters, the notion of governance regime is critical to a relationship focus. And indeed, the notion has given birth to original animals such as "IT governance regime" (which might be named IT governance regimen, should we looked at a SOA Governance Framework published in August 2009 by The Opengroup which features the notion of SOA governance regimen), "eSourcing Governance regime", ""IT governance agreement" and "eSourcing Governance agreement".
- A differentiated intellectual property governance (e.g. using various Creative Commons and Science Commons licenses, blended copyrighted and opensource software, as well as variable confidentiality and publicity measures) should be put in place to ensure growing awareness, acceptance, development, usage and financing of the next generation of IT governance practices.
First edition published by Dô-Khac Decision, Paris, on August 10, 2009 on www.ngen-itg.com.
Updated Sept. 4, 2009 to set it under a Creative Commons license. Updated Nov. 15 to include The Archilogy Institute.
Udpated on May 18, 2010 to quote the SOA Governance Framework published by the Opengroup.
NGEN ITG by Tru Dô-Khac, Paris, France est mis à disposition selon les termes de la licence Creative Commons Paternité-Pas d'Utilisation Commerciale-Pas de Modification 2.0 France.
Page transferred on August 1. 2011 from www.ngen-itg.com